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Frequently Asked Questions

Commonly asked questions are answered below. If you can’t find the answer to your question, please contact us.

  • Q: How should I care and maintain my Hikari Shears?
  • Q: Do you ship outside the USA to other countries?
    • A: Yes, we ship to most countries. Contact us if you are not sure.
  • Q: Why didn't I receive an email confirmation after submitting my order?
    • A: You either entered an incorrect email address when you submitted your order or it went into your junk email file. Order confirmations are always sent out.
  • Q: I never received a reply to my inquiry using the "contact us" form.
    • A: Check your spam filter settings and junk email file. Did you enter your email address correctly? All inquiries are responded to.
  • Q: Do you provide sharpening service?
  • Q: What are your business hours?
    • A: Normal business hours are Monday-Friday 8:30am - 5:30pm EST
  • Q: What is your return policy?
    • A: Products can be returned that have not been used, damaged and are in the original packaging. See terms and conditions for details.
  • Q: Do you offer financing?
    • A: Yes, we offer financing through PayPal Credit.. Simply process your order and check out using PayPal for your payment.

How to Reach Us

Stay Sharp Shears
PO Box 26
Waverly, NY 14892

Text Us:
1-607-857-2954
Call Us:
1-888-898-9808 (USA only)
1-607-857-2954 (Worldwide)

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