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Frequently Asked Questions

Commonly asked questions are answered below. If you can’t find the answer to your question, please contact us.

  • Q: How should I care and maintain my Hikari Shears?
  • Q: Do you ship outside the USA to other countries?
    • A: Yes, we ship to most countries. Contact us if you are not sure.
  • Q: Why didn't I receive an email confirmation after submitting my order?
    • A: You either entered an incorrect email address when you submitted your order or it went into your junk email file. Order confirmations are always sent out.
  • Q: I never received a reply to my inquiry using the "contact us" form.
    • A: Check your spam filter settings and junk email file. Did you enter your email address correctly? All inquiries are responded to.
  • Q: Do you provide sharpening service?
  • Q: What are your business hours?
    • A: Normal business hours are Monday-Friday 8:30am - 5:30pm EST
  • Q: What is your return policy?
    • A: Products can be returned that have not been used, damaged and are in the original packaging. See terms and conditions for details.
  • Q: Do you offer financing?
    • A: Yes, we offer financing through PayPal Credit.. Simply process your order and check out using PayPal for your payment.

Have a Question? Contact Us

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1. Fill Out the Form

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Mail Us

Stay Sharp Shears
PO Box 26
Waverly, NY 14892

Call Us

1-888-898-9808 (USA only)
1-607-857-2954 (Worldwide)

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