Frequently Asked Questions
Commonly asked questions are answered below. If you can’t find the answer to your question, please contact us.
- Q: How should I care and maintain my Hikari Shears?
- A: Learn about all the recommendations for caring for and maintaining your Hikari Shears here
- Q: Do you ship outside the USA to other countries?
- A: Yes, we ship to most countries. Contact us if you are not sure.
- Q: Why didn't I receive an email confirmation after submitting my order?
- A: You either entered an incorrect email address when you submitted your order or it went into your junk email file. Order confirmations are always sent out.
- Q: I never received a reply to my inquiry using the "contact us" form.
- A: Check your spam filter settings and junk email file. Did you enter your email address correctly? All inquiries are responded to.
- Q: Do you provide sharpening service?
- A: Yes, we service all brands of scissors. See our Scissor Sharpening for details
- Q: What are your business hours?
- A: Normal business hours are Monday-Friday 8:30am - 5:30pm EST
- Q: What is your return policy?
- A: Products can be returned that have not been used, damaged and are in the original packaging. See terms and conditions for details.
- Q: Do you offer financing?
- A: Yes, we offer financing through PayPal Credit.. Simply process your order and check out using PayPal for your payment.